SHIPPING & EXCHANGE POLICY
Shipping & Exchange Policy
1 - Delivery Policy
At GreenHouse GTA, we are committed to provide our customers with fast and efficient shipping. Here's what you need to know about our shipping policy:
1 - Shipping Time:
- Our Delivery Service is available 7 days a week, from 9:00 AM to 10:30 PM EST:
Last Call 10:00 PM for locations: Toronto, Etobicoke, North York, Brampton, Vaughan, Mississauga, Scarborough, Markham, Ajax, Whitby, Pickering, Oshawa.
Last Call 9:00 PM for locations: Oakville, Burlington, Hamilton, Brantford, Guelph, Cambridge, Kitchener, Waterloo .
- We offer same-day delivery with an Estimated delivery time of 30 to 90 minutes after order processed.
2 - Shipping Fees: Minimum order + Free Delivery start from $70
3 - Delivery Area:
- We currently provide service 30mins to 90 mins same-day delivery in Toronto, Etobicoke, North York, Scarborough, Brampton, Vaughan, Mississauga, Ajax, Oshawa, Whitby, Pickering, Markham, Oakville, Burlington, Hamilton, Brantford, Guelph, Cambridge, Kitchener, Waterloo .
4 - Packaging:
- All orders are discreetly packed to protect your privacy.
5 - Estimated Time of Arrival:
- Dispatcher will help you to process the payment for your order. The ETA will be given AFTER the payment has been processed successfully.
- ETA usual: 30 mins - 90 mins from Dispatch confirmed the order.
Delivery times may also vary based on the availability of products and the order volume.
If you have any questions or concerns about our shipping policy, please don't hesitate to contact our customer service team. We're always here to help.
2 - Exchange Policy
At our cannabis delivery service, we understand that sometimes things don't work out as planned. That's why we offer an easy exchange policy for our customers. Here's what you need to know:
If you receive a product that is damaged or defective, we will gladly exchange it for you within 7 days.
To initiate an exchange, please contact our customer service team within 24 hours of delivery, and they will guide you through the process.
All exchanged items must be in their original packaging and unused.
We reserve the right to deny any exchange requests that do not meet our criteria.
- No Refunds or Exchange for all Sales Final.
- If you have any questions or concerns about our shipping and exchange policies, please don't hesitate to contact our customer service team. We're always here to help!